We live in a diverse world. Good leaders embrace this richness of diversity and treat everyone with respect and dignity at all times. For a good leader, workplace communication is free from prejudice and discrimination and does not involve racial deception or out of the ordinary humor.
Bad bosses ignore the need for respectful communication because of ignorance or total rejection of their needs. Implicit or explicit neglect of others undermines everything you can do well as a leader.
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In today's society, it's hard to ignore diversity. In the workplace, both customers and employees reflect this diversity. As a result, managers have an important responsibility to exemplify the respect and acceptance that their employees can emulate. As the saying goes, your actions will speak louder than your words.
Nowadays, communicating with cell phones, email, websites, and the ability to connect anytime with minimal effort is easier than ever. Whether we fly overseas, talk on the phone or interact via video conferencing, we can easily meet new people from different cultures.
However, it is not easy to get rid of the distrust and prejudice that sometimes arises with cross-cultural interactions.
Good leaders know that a business's greatest resource is people. They see the value of diversity when people work together. There will be new and better ideas, deeper awareness and ingenuity, better quality customer service and better productivity.